Thirupatham Travel
Privacy Policy
Terms & Conditions – Thirupatham Travel
Welcome to Thirupatham Travel! By booking our services, you agree to comply with the following terms and conditions. Please read them carefully.
- Booking & Confirmation
- All bookings must be made in advance through our official website, office, or authorized agents.
- A booking will be considered confirmed only after receiving the required advance payment.
- Balance payment must be made as per the schedule informed at the time of booking.
- Payments
- Payments can be made via cash, bank transfer, UPI, or online payment gateways.
- Any additional charges like entry tickets, personal expenses, or extra services are to be borne by the customer.
- Prices are subject to change without prior notice due to fluctuations in fuel, taxes, or government policies.
- Cancellations & Refunds
- Cancellation by the customer must be informed in writing/email/WhatsApp.
- Refund policy:
- Cancellation 7 days before the trip: 80% refund.
- Cancellation 3–6 days before the trip: 50% refund.
- Cancellation within 48 hours: No refund.
- In case of cancellation by Thirupatham Travel (due to unavoidable reasons), full refund will be provided.
- Travel Documents
- Customers must carry valid ID proofs (Aadhar, Passport, Driving License, etc.) during the journey.
- For international travel, it is the passenger’s responsibility to ensure a valid passport, visa, and other necessary documents.
- Responsibilities & Liabilities
- Thirupatham Travel acts only as a service provider and shall not be liable for:
- Loss or damage to personal belongings.
- Delays or cancellations caused by natural calamities, strikes, traffic, or other circumstances beyond our control.
- Injuries, accidents, or medical emergencies during the trip.
- Customers are advised to take travel insurance at their own cost.
- Code of Conduct
- Travelers are expected to maintain discipline and respect fellow passengers, guides, and local communities.
- Any misconduct, damage to property, or unlawful activity may result in removal from the trip without a refund.
- Changes in Itinerary
- Thirupatham Travel reserves the right to alter or modify itineraries due to weather conditions, operational issues, or safety concerns.
- Efforts will be made to provide an alternative arrangement without compromising customer satisfaction.
Policies – Thirupatham Travel
Privacy Policy
- Personal information provided during booking will be kept confidential.
- Data will be used only for communication, booking confirmation, and service improvement.
- We do not share customer data with third parties without consent.
Safety Policy
- We prioritize the safety of our customers by partnering with trusted transport providers and trained guides.
- Emergency assistance will be provided during the trip, subject to availability.
- Customers must follow safety instructions given by guides and coordinators.
Child Policy
- Children above 2 years of age will be charged as per child fare.
- Children below 2 years may travel free (without seat allocation).
- Parents/guardians are solely responsible for child supervision.
Health & Medical Policy
- Customers with medical conditions must inform us at the time of booking.
- Any medication, health check-ups, or special requirements must be arranged by the customer.
- Thirupatham Travel is not responsible for health issues arising during travel.
Complaint & Feedback Policy
- Customers can share complaints or feedback via email/phone.
- We strive to resolve issues promptly and improve our services continuously.